Good to Know
Every order is handmade and packed with care in small batches. Because soap, cream, and lip balm are personal-care items, we handle refunds and returns a little differently than off-the-shelf retail — here's exactly what to expect.
Last updated: September 2026
If your order arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery at unearthedartisanco@gmail.com or through our contact form, with your order details and a photo, and we'll make it right with a replacement or a full refund.
A soap that's still curing is sold on preorder — your card is charged at checkout, and your order ships once every item in it is ready. A preorder item's ship date is shown on the Shop page and again in your Shopping Bag before you check out; an order with more than one item ships together, on the latest of those dates. Ship dates are our best estimate based on each soap's cure schedule and can shift if a batch needs more time.
For hygiene reasons, we're not able to accept returns or exchanges on soap, cream, or lip balm once it's been opened or used — the same standard most handmade and cosmetic sellers follow. If you're unsure which scent or formula is right for you, the ingredient and fragrance notes on each product page are there to help, or reach out before ordering and we're glad to help you choose.
Need to change or cancel an order? Contact us as soon as possible. Since preorders sit with us until their ship date, we can accommodate most changes or cancellations any time before your order ships. Once an order has shipped, it can no longer be changed or cancelled, and our standard return terms above apply.
Nationwide orders ship via USPS, and local deliveries run twice a week within our Simi Valley and Moorpark, CA delivery area. We can't control carrier delays, but if your tracking shows something unusual — lost, stalled, or misdelivered — let us know and we'll help track it down or file a carrier claim.
Items purchased as part of a Ritual set follow the same policy above, applied to the set as a whole rather than to individual pieces within it.
Approved refunds are issued to your original payment method, typically within 5–10 business days depending on your bank. Shipping charges are non-refundable unless the return is due to our error — a wrong or damaged item.
Reach out any time at unearthedartisanco@gmail.com or through our contact form — we'll make it right.